Client Satisfaction Reports

 

Geoff & Gwyn - reconstruction and small improvements carried out on two properties - August 2011

Our original villa was built seven years ago and we decided to improve the property with some quite major reconstruction. Our current villa also wanted some improvements and we consulted with Anouk on both these projects.

The major work to the first property included gutting both bathrooms and re-tiling and installing new toilets and sinks. Downstairs internal walls were removed to create an open plan living space while upstairs the roof was removed, walls raised and the roof replaced to create a really large third floor bedroom. The house was re-curtained throughout with Anouk’s advice.

The current property had a new first floor balcony built with new architraves for the front windows and the garden walls raised in height and repainted.

All of this work was itemised and costed and available as a written estimate and so we knew exactly what our budget needed to be and this was never exceeded. When extra work was required (there always is!) the cost was always reasonable and in line with the work to be done. Anouk itemised our spending and we knew at all times what was required or what we had left.

As really all the work was carried out while we were in the UK Anouk maintained regular email contact with us twice a week with lots of photos of the work in progress. When we did need to sort out problems these were negotiated satisfactorily and speedily.

Anouk was helpful and supportive throughout the entire project and we would have no hesitation in recommending her, or the services of King Emlak, to anyone else. Many thanks Anouk.

 

 

Ian & Zita Greenaway - unbelievable compared to back home - July 2011

 


We bought our villa July 2010 through King Emlak. Faz and Sez and the rest of the team made the purchase so smooth and trouble free it was unbelievable! We cannot recommend them highly enough.We feel we where treated more like family or friends than clients.
We decided that the villa could do with a bit of a face lift to suit our taste and needs and found King Emlak could sort out everything we wanted but decided to do a bit at a time as we did not know what standard of workmanship we would get.We need not have worried as there builder and carpenter and painters are first class by any standards.
They got four air con units fitted for us within a day of purchase [unbelievable compared to back home and no mess to clean up].
Gorkan the carpenter made us a lovely trellis screen for the porch.And fitted a new bathroom door.

The decorators painted the villa throughout.
The builders ripped out the main bathroom and made a lovely modern wet room we designed with the help of Anouk.
Anouk is a wonder she has helped us in so many ways in getting fixtures and fittings for the bathroom to helping pick lights and pictures and soft furnishings for all the rooms that she got for us from Izmir.
We are so happy with the work done so far that this winter King Emlak are going to fit a new kitchen and fit a downstairs shower room for us.
They have also kept an eye on our villa during the winter and where able to let us know we had a problem with the roof before major internal damage was done.We thought the roof would be ok as the previous owner had had it sealed in 2009 unfortunately not by a professional company it has now been done properly by King Emlak.
Ian and Zita

Barbara & Tudor Hughes - a whole new cottage! - August 2010

 

We purchased an uninhabited Turkish cottage in Toparlar in 2009 through Sezgin and Faz.   It was necessary to give power of attorney to Sezgin to buy the property on our behalf and the purchase was conducted with a combination of professional diligence and honesty that is difficult to find anywhere these days.   The cottage was in need of a major renovation  â€“  new roof, new walls, new everything almost.    Sezgin obtained quotes for the renovation, and four months after the completion of purchase the work was started by a local builder. What is so impressive is that the project was completed within the time scale given to us by Sezgin, and the cost of renovation was also within the estimate given to us by him eight months previously. We are now very happy to be living in a beautiful Turkish bungalow.

   I have not yet mentioned the renovation team who managed the whole renovation project from start to finish in a highly professional manner, liasing with the builder on our behalf and always happy to help with advice and ideas.  Nothing was too much trouble.

Buying a property in a foreign county can be fraught with difficulties and anxiety and the choice of an estate agent is a paramount concern.  If one wishes to have an agent who is professional, knowledgeable and unerringly honest, then our experience of buying and renovating in Turkey says go to King Emlak – they are the best at what they do. 

Thank Faz, Sezgin and team for a hassle free purchase and a happy ending.

 

 

 

The Spooner & Thom families - updating an older property - October 2010

We have been to Dalyan many times on holiday, staying in villas, and after much thought and discussion, we decided to buy our own villa, as we knew we would keep going back to Dalyan for the foreseeable future.  We received a mail shot from King Emlak and flew out straight away for the weekend to see the villa.  We made an offer that weekend which was accepted, we signed our part of the contract and King Emlak sorted out the rest of the purchase procedure.  The bathrooms and kitchen needed updating, as well as some other building work inside, new external/patio doors and the whole villa painted inside and out. Sezgin spent a lot of time taking us to bathroom showrooms and being very patient with us, Sezgin introduced us to Gokhan, the carpenter who has made a fantastic job of the new kitchen.  He got us prices for all the jobs that were needed and project managed the renovations completely.  Sezgin sent us pictures twice a week of the work as it was going on and kept us informed at every stage. Â Nothing was too much trouble for him, and the people he employed did a fantastic job.  He is very approachable and professional.  We would have no hesitation in recommending himr for any renovation project.  King Emlak also looks after our villa when we are in the UK, and any family or friends that we have staying there, and again, cannot recommend him highly enough. 

 

Julie & Roy Tattersall - amazing attention to detail - 20/10/2010

We purchased our apartment from King Emlak in 2009 and we could not have chosen a more professional and efficient company.  Not having any experience in purchasing a property abroad we had no idea what to expect, but we did not have to worry about anything both Sezgin and Fazile are a remarkable couple they organised everything including bank accounts, direct debits for utility bills, house insurance, etc.  We went shopping with Sezgin for all our household essentials and he even took it on himself to arrange for some minor maintenance in our apartment, he is a very well respected man and has the patience of a saint.

Once the purchase had been completed we arranged for some external alterations to be made which was placed in the competent hands of the renovations team.  Their customer care skills are exceptional; they not only arranged for all the works to be carried out but also constantly kept us updated with emails and photos.  If any completed work did not look suitable, they would contact us immediately then was straight back on the job making sure everything was carried out to satisfaction.  They were also there, camera in hand, when we had some internal cupboards built by Gokhan, King Emlak’s carpenter.  He has an excellent eye for detail and we have left jobs in his capable hands knowing we would be only too pleased with the final product. 

There is not one member of staff at King Emlak whose commitment you can fault, the whole team is second to none.  You will always be greeted with a smile and everyone will go out of their way to help in whatever way they can.  Even out of the office they will always stop for a chat, say ‘hello’ or give you a wave as you walk down the street.  We would without a doubt recommend King Emlak.

John & Margaret Hunt - excellent service & countless photos - November 2009

 

We completed the purchase of our property in November 2009 after only five months from first being shown the property by Faz and Sezgin. The whole process was made completely transparent, totally stress free and we were kept fully informed every step of the way. Translations, organising a notary, setting up a bank account, transferring utilities into our name, shopping, pool and garden maintenance, this was all organised by Faz and Sezgin. We could not have asked for more and certainly could not have managed without their endless assistance.

King Emlak has overseen a number of small building and repair projects since the purchase completion, ensuring a very high standard of workmanship. Again, we were kept fully informed of progress with full reports, updates and countless photos. They also keeps an eye on our property on a regular basis while we are away and this gives us such comfort to know someone is looking after our interests.

We have received nothing less than the most professional and friendly service from everyone at King Emlak, nothing has been too much trouble and I would have no hesitation in recommending their services.

Michael & Julie Hayles - project management - 26/02/2010

"We have a lovely villa in Dalyan, Turkey, and unfortunately, needed to have some maintenance work carried out.

We went back to England and the renovations team managed the whole job from start to finish, I have always found them to be very professional and trustworthy and would have no hesitation in recommending  them to project manage any maintenance work."King Emlak look after our rentals for the villa and I decided to approach them for help.  They first of all, had a good look at what work needed to be done, then made contact with the relevant workers.  They quoted us a price for the job and told us  how long the work would take and when it could be done.

 

Denise & Stephen Gordon - continuing involvement over 2 years - 23/02/2010

 

 

"We had for many years wanted to buy a property in Turkey but had never gone through with it. When we saw a apartment that suited us for sale through King Emlak we
 decided to go ahead and have never looked back. Faz, Sezgin and the team made us feel so at ease and confident in purchasing. They were such a help with anything however small all the way through the whole process of buying, also they were a huge help in arranging everything in the renovation of our apartment from helping with chosing bathroom fittings, a new kitchen etc to arranging local tradesmen who were reliable and produced good work. King Emlak are still involved with us 18 months later and we feel we can pop in to see them for a chat or advice on things. They are strongly recommend as indeed all aspects of their expanding business are."

 

 

Celia, Ian, Alice & Kate Thompson - converting 2 flats into 1 duplex - Feb 2010

 

We first saw our apartment in Dalyan in September 2008. To cut a long story short we fell in love with it and decided (very impulsively) to buy it. It needed quite a bit of updating and one of our main concerns was how we were going to manage the work from the UK. Faz immediately reassured us that she and Sezgin would oversee anything we had done.  We needn’t have worried! Since that time Faz, Sezgin, and the renovations team, have helped sort out just about everything we have had done. This included completely renovating 2 bathrooms and a kitchen plus some major internal building work. An example of how good their service has been is with our internal staircase. This was ‘sent back’ and remade 3 times because Faz was not satisfied that it met our requirements. This attention to detail would have been impossible without their help. Our apartment was completed last Spring, however Faz and Sezgin are still on hand to help with any problems. This winter during one of Dalyan’s spectacular storms, some of our windows leaked quite badly. King Emlak organised for the windows to be resealed, and after checking they were watertight after the next storm, arranged for the redecoration of damaged paintwork. Having such a reliable team on hand has given us complete peace of mind.  We wouldn’t hesitate to recommend them. Use them – you  won’t regret it!

Celia, Ian, Alice & Kate Thompson

 

Stan and Dorri Allett - new kitchen & bathroom - Feb 2010

 

"We purchased our property in Dalyan at the beginning of 2009 via King Emlak.  During the process of the purchase we found the staff at King Emlak consistently helpful and supportive, always ready to give advice and talk us through the next process of the transaction.
 
Since the purchase, we have had a considerable amount of work carried out to the property - a new kitchen, new doors and windows, a new bathroom as well as work to the outside of the property - all of it carried out in our absence.  Seskin and Faz arranged for tradespeople to provide quotations and once the go-ahead was given made sure that the work was carried out to an excellent standard and as quickly as possible, and always kept us fully informed of progress at all times.
 
They have been invaluable as a source of advice when we have needed to know who to speak to about such things as where we could get curtains made up, where to go to purchase electrical goods and so on.
 
As well as being friendly and informative, everyone at King Emlak has also always been thoroughly professional in all their dealings and have always made us feel confident as we have proceeded with the purchase and other matters, a procedure potentially fraught with difficulties and complications which fortunately we have never experienced, always having Seskin and Faz on hand to help.
 
With the new part of the business now up and running, we feel sure that this "after-service" will be even more efficiently offered and managed  and will further enhance what is already an excellent service in all areas.
 
We would have no hesitation in recommending King Emlak - Seskin, Faz and team to anyone who needs assistance in any area of the range of services offered.
 
Stan and Dorri Allett"

 

Ian & Jo Collins - lots of work including building a pool - Feb 2010

 

We purchased our villa though King Emlak in September 2009 and from start to finish the service we have received has been excellent. From our first visit to view properties through to our visit in order to complete and beyond we have been in regular contact with King Emlak and they have provided us with excellent advice and assistance throughout.

We first met the renovations team at King Emlak during our visit in September when we completed the purchase and made a start on the renovations and furnishing our villa. They were professional but friendly from the start and nothing was too much trouble and due to their experience in the rental market they were able to give us invaluable advice and suggestions on where to shop and what to buy.

King Emlak has kept in contstant contact by email and has offered assistance which goes beyond that we expected and has arranged everything from cleaning and gardening to building and painters. We only have to email our requests and they would reply very quickly with suggestions, quotes and then photos to show us the work in progress. On the rare occasion that the work has not been completed satisfactorily they have challenged this and ensured that it is done to a high standard.

King Emlak are fantastic project managers and can be relied upon to sort all building works out in a competent and professional manner – we would not have been able to do this without them.

They have also arranged payments to our builders ensuring that we are spared the difficulties of the language barrier. We still have works ongoing at the moment and our pool is due to be constructed soon. This again has been arranged by King Emlak who liased with the builder to ensure our wishes are carried out to the highest standard.

All in all we would not hesitate to recommend the services of King Emlak and cannot fault the friendly and honest service that they provide.

 

Hannah & John Wilson - updating two 'tired' flats - Feb 2010

 

In August 2008 we decided to make some enquiries about purchasing a property in Dalyan. It was our good fortune that we decided to go into King Emlak. We have received nothing but a kind and courteous response to all our enquiries from Faz and Sezgin. They are clearly very knowledgeable about property selling to foreigners and their advice and guidance has been invaluable.

Not only did we purchase our apartment through King Emlak, but they agreed to oversee all the renovations to the property. This involved knocking two apartments in to one, installing new bathroom and kitchen facilities and enlarging the veranda doors. For us this seemed a risk, but we had nothing to feel anxious over as the alterations were exactly as we had hoped, all undertaken to a high standard and very good value for money.

We have now spent three holidays is our new home which is just wonderful.  We would highly recommend King Emlak to anyone considering purchasing property in Dalyan. We have complete confidence in Faz and Sezgin and the King Emlak staff.

Thank you

Hannah & John

 

Doug Young - from new doors to dentists - Spring 2008

 

Villa Artemis B, Dalyan

I bought Villa Artemis B through King Emlak in spring/summer 2008 and was happy  to take advantage of their offer of an after-sales service dealing with a range of things that I wanted done.  Their recommended carpenter Gokhan who has done the most work for has always been extremely useful, reliable and prompt.  He removed and made good a section of the kitchen that was not needed, put in a banister on the stairs, built me lockable cupboards, bedside tables, a frame for the ceramic tile with the villa name and best of all a large outside wooden shed with concrete base in which I can store garden equipment and bike.  

King Emlak also arranged for all my security and window and door mosquito grills to be fixed, for my satellite TV to be put in, for a new shower cabin to be installed.  Last but not least, they were the means by which I made contact with the excellent local dentist and massage/physiotherapist that friends and family continue to make use of.  

My experience in the UK of trying desperately to find reliable tradesmen and waiting weeks for them to be free has never been repeated in Turkey – thanks to King Emlak I have never had to wait any length of time for something to be done.

 

Dave and Lilian Yates - trustworthy with money and services -

As two people reasonably knowledgeable of the potential pitfalls of embarking on a building project in Turkey and knowing we would need local help we spent a great deal of time researching potential partners to find someone trustworthy and customer orientated from the mass of profiteering pseudo builders and project managers offering their services. 

Faz and Sezkin have fully justified our choice.

From researching a number of suitable architects for us to chose from..... a first rate written and spoken translation service with our builder.......... help with endless bureaucracy from tax numbers to temporary residence and living permission........ and most importantly of all, a trustworthy well receipted route of monies from us to the builder and subcontractors.

Thank you both
Dave and Lilian Yates Topalar.